Owner Frequently Asked Questions

• Q: Are you licensed?

  A: All of our property managers are NC LIcensed brokers and undergo additional training and are affiliated with various professional organizations to provide additional training and expertise.

• Q: Can you put the money directly into my account?

  A: Yes. This is our preferred method of rent disbursement and most of our clients opt to be paid via direct deposit.

• Q: When is rent collection handled?

  A: Rent is due on the 1st, is considered late after the 5th - at which point a 5% late fee applies.

• Q: When will I get paid?

  A: In most cases you should expect to receive the rental proceeds between the 10th and 15th day of the month, sometimes sooner.

• Q: Do I get to see the lease or sign it?

  A: One the lease is fully executed we will provide you with a copy for your records. It is not needed or necessary that you sign the lease. As your agent we have the authority to execute leases on your behalf.

• Q: How long of a lease do you sign?

  A: In most cases we will sign a 1 year lease. Under certain circumstances and when favorable to the homeowner we may authorize leases that are between 6 months and 2yrs.

• Q: Do you sell real estate too?

  A: Absolutely!* We’ve found over the years that the relationship, trust, and rapport built together as we manage your home often leads to the eventual next step of purchasing additional property or selling the particular home we are managing. *Please note that if you were referred to our firm by another real estate agent, it is our pledge to them that we will again join your hands together should you need the services of a sales agent.

• Q: How much security deposit do you charge the tenant?

  A: In most cases we will hold the equivalent of (1) month’s rent. Certain circumstances may necessitate that we hold a higher deposit. State law prohibits that the maximum amount for a year lease be no more than (2) month’s rent.

• Q: Who holds the tenant security deposit?

  A: WE DO! Because of the legal requirements for the money to be in a “trust” account and other various legal requirements surrounding trust monies we have an account dedicated for that purpose.

• Q: How soon can you start managing my property?

  A: We’re pretty quick and can sometimes have it on the market the same day, but usually the process takes a few business days to accomplish [knock, knock - get the door, it’s probably us!].

• Q: What type of properties do you manage?

  A: We manage single-family, multi-family, townhouses, condos, YOU NAME IT! We do NOT at this time manage short-term or vacation homes.

• Q: Do I need to turn off the utilities or have them transferred?

  A: We would ask that the utilities remain on and in your name at any point in which the home is vacant. When the next set of tenants move in, we will ensure that the utilities are transferred.